Dan Gingiss is a customer experience expert, keynote speaker, and author known as “The Experience Maker™.” With more than 20 years leading customer experience, marketing, and digital teams at brands like McDonald’s, Discover, and Humana, he helps organizations turn everyday interactions into remarka…

Hispanic Heritage Month, celebrated from September 15 to October 15, is an opportunity for businesses to honor Hispanic and Latino culture, strengthen customer relationships, and promote diversity and inclusion. With over 62 million U.S. residents identifying as Hispanic or Latino and a buying power…

Katarina Berg joined Spotify in 2013 as Chief Human Resources Officer during its transition from a startup to a global leader. Over more than a decade, she expanded her role beyond traditional HR to include workplace services, operations, and brand strategy, supporting a tenfold workforce increase. …

Discover how Claude Silver, the world’s first Chief Heart Officer, is transforming workplace culture at VaynerX by leading with empathy and kindness. In this inspiring conversation, learn why small gestures and emotional intelligence aren’t just nice—they’re powerful business strategies that drive l…

Discover how Harvesters and Hallmark are redefining donor relationships through the power of personal connection. In a world of automation, Harvesters stands out by putting empathy and gratitude at the heart of their mission—serving communities, celebrating partners, and nurturing loyalty with handw…

What does it take to turn listening into lasting loyalty? Feeding America CEO Claire Babineaux-Fontenot reveals how gratitude, inclusivity, and authentic storytelling can transform organizations and communities. Her leadership lessons—rooted in respect and real connection—offer practical inspiration…

A handwritten birthday card can turn a routine business gesture into a memorable moment for your clients. This blog reveals 30+ professional birthday wishes, practical tips for personalizing your message, and expert advice on choosing the perfect card. Discover how thoughtful birthday recognition ca…

From CAHPS to HOS, see how Hallmark cards help CareSource® build trust in a crowded Medicare Advantage market.

Empathy and emotional precision are redefining B2B marketing. Donna Peterson emphasizes that small, authentic gestures—like handwritten notes or personalized messages—build trust and turn clients into advocates. Automation, when used thoughtfully, can amplify empathy by freeing up time for deeper hu…

Looking for the right words to write in a business birthday card? Whether you're celebrating an employee, client, colleague, or executive, this guide offers 40+ professional birthday wishes tailored to every kind of relationship. Discover how a thoughtfully written card can go beyond a simple “Happy…

Looking to make your employee holiday cards more meaningful this year? This guide offers 25 ready-to-use messages—plus tips for writing with warmth, authenticity, and appreciation. Whether you're recognizing a new hire or a long-time leader, discover how a simple card can create a lasting impact.