Defining True Customer Engagement [Infographic]
True Customer Engagement is about becoming a regular and consistently positive presence in your customer’s orbit. Organizations that exemplify true customer engagement utilize the following business best practices:
Cultivate Trust: Customers who trust you have friends they can send your way.
Communicate Often: Be approachable; be where your customers are.
Build a Digital Reputation: Social media matters.
Be Accessible: Customers average 2.5 hours a day in the digital mobile space.
Pay Attention: Listen carefully; respond appropriately.
Check out our infographic on True Customer Engagement to learn more about these best practices and the statistics that validate their significance.