Infographic | Customer Experience

Defining True Customer Engagement [Infographic]

Patrick McCullough
Two Generations Women Laughing
Two Generations Women Laughing

True Customer Engagement is about becoming a regular and consistently positive presence in your customer’s orbit. Organizations that exemplify true customer engagement utilize the following business best practices:

  • Cultivate Trust: Customers who trust you have friends they can send your way.

  • Communicate Often: Be approachable; be where your customers are.

  • Build a Digital Reputation: Social media matters.

  • Be Accessible: Customers average 2.5 hours a day in the digital mobile space.

  • Pay Attention: Listen carefully; respond appropriately.

Check out our infographic on True Customer Engagement to learn more about these best practices and the statistics that validate their significance.